Jeetcity Privacy Policy

At Jeetcity, we respect your privacy and are committed to protecting the personal data you share with us when you play at Jeetcity Casino. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data. By registering an account and using our services, you agree to the practices described in this policy.

Information We Collect

Here at JeetCity, we collect information necessary to provide our services, verify your identity, and comply with our licensing obligations under the Tobique Gaming Commission. Our JeetCity platform gathers data both when you register and while you continue using your account.

• We collect registration details such as your name, date of birth, email address, phone number and residential address.
• We collect identity verification documents, including proof of ID, proof of address, and payment method verification (KYC documentation).
• We record your transaction history, including deposits, withdrawals, and bonus activity.
• We track your gaming activity, including games played, wagers, and session duration, to improve our services.
• We gather technical data such as your IP address, device type, browser type and operating system.
• We collect communication records when you contact our support team via live chat or email.

How We Use Your Data

Our Jeetcity platform uses your personal data for several legitimate purposes. We use your information to operate your account, process deposits and withdrawals, verify your identity, and prevent fraud and money laundering. At Jeetcity, we also use your data to communicate with you about promotions, bonus offers, and important account notifications, provided you have not opted out of marketing communications.

We may use your information to personalize your experience, including tailoring loyalty rewards, VIP benefits, and tournament invitations. Our JeetCity team also relies on your data to conduct responsible gambling checks and to fulfil our regulatory obligations toward the Tobique Gaming Commission and our Alternative Dispute Resolution provider, EGIS.

Legal Basis for Processing

We process your data on the basis of contractual necessity (to provide our services), legal obligation (KYC and anti-money laundering requirements), legitimate interest (fraud prevention, service improvement), and, where applicable, your consent (marketing communications).

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate Jeetcity Casino, including payment processors, identity verification providers, game providers such as Evolution and Pragmatic Play, and regulatory or law enforcement authorities when legally required. Our payment transactions, including Paysafe transactions, are processed by Novatrix SRL, the company that owns and operates our brand.

We at Jeetcity may also disclose data to our Alternative Dispute Resolution partner, EGIS, in the event of an unresolved complaint, and to auditors or regulators as part of our compliance obligations.

Cookies and Tracking Technologies

Our JeetCity website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser, though disabling certain cookies may affect the functionality of our services. For full details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with legal, tax, and regulatory obligations. If your account becomes inactive for 12 months, an inactive account fee of €20 per month may apply, as outlined in our Terms and Conditions. We will delete or anonymize your data once it is no longer required, unless we are obligated to retain it under applicable law.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data. Where applicable law grants these rights, we at JeetCity will honor them promptly.

• You have the right to access the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal retention obligations.
• You have the right to object to or restrict certain processing activities.
• You have the right to withdraw consent for marketing communications at any time.
• You have the right to lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact our support team at support@jeetcity.com, and we will respond within a reasonable timeframe.

Data Security

We at Jeetcity implement industry-standard security measures, including encryption, secure servers, and restricted access protocols, to protect your personal data from unauthorized access, loss, or misuse. While we take reasonable steps to safeguard your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

KYC and Verification

As part of our commitment to responsible operation, we may request KYC documents at any time, including documents you have previously supplied. If you cannot be reached by email or phone within two weeks of a verification request, we may lock your account and cancel any pending withdrawal. Winnings may be confiscated if full KYC verification is not completed within 40 days, in accordance with our Terms and Conditions.

International Data Transfers

Because Jeetcity Casino serves players across multiple regions, your data may be transferred to and processed in countries outside your country of residence. Wherever such transfers occur, we take appropriate steps to ensure your data continues to receive an adequate level of protection consistent with this Privacy Policy.

Restricted Territories

Our services are not available to residents of restricted countries listed in our Terms and Conditions. If you access our platform from a restricted jurisdiction, including through the use of a VPN, we reserve the right to suspend your account and withhold any associated winnings, and we do not accept liability for data handling in unauthorized jurisdictions.

Children's Privacy

Jeetcity Casino is intended solely for individuals who have reached the legal age of gambling in their jurisdiction. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be immediately closed and any funds handled in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy regularly. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact our support team at support@jeetcity.com. Our 24/7 live chat is also available for general inquiries, and VIP players in the Resident and Citizen tiers can reach their personal VIP manager directly for privacy-related concerns.